Questions About an Order?

Organic Aspirations is an independent review website. We do not sell or ship products, and we do not handle orders, payments, returns or warranties. When you click a link on our site and buy something, your order is with that store, and only that store can see or change it.

1. Find out which store you bought from

Check your order confirmation email or your bank or card statement. It shows the store’s name, for example Online store. Then use that store’s own help pages below.

2. Track, return or get help with your order

The web

  • Your Orders (track a package or view an order)
  • Returns Center
  • Contact The web Customer Service

Many products on the web are sold by third-party sellers. You can contact the seller from your The web order details.

If you bought from another store or directly from a brand’s website, look for “Orders”, “Order status” or “Customer service” on that site, or reply to your order confirmation email.

3. Product questions and warranties

Questions about ingredients, allergens, expiry dates or warranties are best answered by the manufacturer. Contact the brand through its official website, and have the product’s lot number or model number ready.

4. Recalls and safety problems

To check whether a food, supplement or cosmetic has been recalled, see the FDA’s recalls, market withdrawals and safety alerts. For other household products, search the U.S. Consumer Product Safety Commission’s recalls database. If you think a supplement or cosmetic made you ill, talk to a doctor and consider reporting it to the FDA through MedWatch.

5. Still not sure where to go?

Send us a message through our Contact page and tell us which product and article you came from. We can’t see, change or cancel orders, but we’ll try to point you to the right store or brand.

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